The Law on the National Human Rights Commission of Mongolia states in article 7.1.11 “To monitor the implementation of governmental organizations and officials' duties to fulfill, protect and respect human rights by legal powers of this law and other relevant legislation”, Article 18.1.1 “To conduct inquiries at his/her initiative based on complaint and information concerning violations of human rights and freedoms or at the request of citizens, organizations, officials and legal entities”, in article 25.1.6 “To conduct alone an inquiry into the activities of legal entities, organizations or officials, or jointly based on a proposal by the competent State authority and their officials”, and in article 29.6.4 “To conduct human rights inquiries based on guideline and directive of the Commissioners”
In this respect, the working group led by Commissioner Munkhzul Khurelbaatar became acquainted with the activities of the Orkhon Province Department of Labor and Welfare Services. On November 17, 2023, an inquiry was performed into providing public services to citizens in an accessible, appropriate, quality, and consistent manner, quickly and without delays, and following human rights principles and standards in their actions.
By inquiry:
- Whether citizens with disabilities, senior citizens, and citizens have the opportunity to get services without discrimination;
- Whether an environment has been created for customers to receive safe, comfortable, quick, prompt, and hassle-free services;
- Whether the information to the citizens is delivered in an understandable form that meets the customer's characteristics and needs, whether the information is distributed to the citizens in all possible ways and means;
- Whether professional staff is fully staffed, and whether wages, salaries, and working conditions are supplied;
- Whether there is a program or plan for the qualification and training of employees, whether it includes human rights content;
- Whether there are system failures, service outages, or a non-optimal division of work;
- Whether civil servants' attitudes and relations have human rights sense, whether they accept suggestions and requests from citizens to improve the quality of service and work responsibility;
- Analyzing the status of changes in the legislation regulating welfare services;
Based on the inquiry results, the Commissioner's Recommendations for the prevention of human rights violations and the Commissioner's Requirements for the elimination and cessation of human rights violations will be submitted to the relevant authorized officials;
Subsequently, the results of the inquiry will be reported through the media;
Referent in Orkhon Province, Batzaya Ts. referent Naranjargal B, an officer in the Administration and Management Department, worked as part of the working group.