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Complaint
ХЭҮК

Your rights

If you believe your rights have been violated,
you have the right to complain.

The National Human Rights Commission receives and investigates complaints about violations of human rights and freedoms and issues demands and recommendations. File your complaint online in 4 steps and check its progress at any time.

File a complaint Track status
336
Total registered
174
This year
21 days
Average handling time
Emergency: if life or health is in immediate danger call 102 (police) or 103 (ambulance); child helpline 108.

Guide

How to file a complaint

1
Choose who is filing
Select the applicant type: yourself, an authorized representative or a human rights defender.
2
Your details
Full name, address and contact details. By law, anonymous complaints are not accepted.
3
Describe the violation
What, when, where and who. You may attach evidence (PDF, images, audio).
4
Get your number
A registration number and a tracking code are issued. Track the progress online.

Scope

What the Commission investigates

  • Complaints about human rights violations by state bodies, public officials and business entities
  • Torture and inhuman treatment, discrimination, labour rights, gender equality
  • Rights of vulnerable groups: children, persons with disabilities, older persons, detainees
  • Disputes decided by a final court judgment or pending before a court (Art. 14.1(d))
  • Private-law disputes between individuals (contracts, debts, etc.)

Other channels

Besides the online form

By phone
7000-0222 — on working days 08:30–17:30
In person
Government Building XII, Chingeltei District, Ulaanbaatar
In the provinces
Contact the Commission’s senior officer in each of the 21 aimags. Addresses and contacts →
Post and e-mail
info@nhrcm.gov.mn

FAQ

Questions and answers

How long does it take to resolve a complaint?

Complaints are resolved within 30 days of receipt (proposals within 90 days). If further inquiry is needed the period may be extended once by up to 30 days, and you will be notified.

Can I file anonymously?

By law, a complaint without a name and address cannot be formally accepted. If you do not want your details disclosed to the respondent, say so in your description — the Commission will protect confidentiality.

I forgot my tracking code. What now?

You can enter the last 8 digits of the phone number you registered instead of the code. The code is also in the registration slip sent to your e-mail.

Can I file on behalf of someone else?

Yes. Parents or guardians of a child or a person without legal capacity, or an authorized representative, may file. Attach proof of your authority.

What decisions does the Commission take?

It may issue demands to remedy the violation, send recommendations, write to the relevant authority or file a claim in court. If the matter is outside its jurisdiction it is referred to the competent body and you are informed.